VoIP Phone Service: What It Is and Benefits Of Using It

Voice over Internet Protocol (VoIP) telephone systems are recommended to any business looking for efficient and affordable telecommunications solutions in today’s Internet-driven environment. VoIP phone service appears to be meeting most, if not all, of the fundamental communication requirements businesses have for telephone systems.

What is VoIP?

Voice and multimedia content are transmitted over an internet connection using VoIP (voice over Internet Protocol). Users using VoIP can place voice calls via their computer, smartphone, mobile devices, and WebRTC-capable browsers.

Due to the fact that VoIP frequently comes with additional capabilities not included in standard phone lines, it is a technology that is beneficial for both consumers and enterprises. These options include voicemail to email, custom caller ID, or call recording. It is beneficial to businesses as a tool to synchronize communications.

Here are some great benefits of using VoIP phone service.

1. Reduced Prices

Price reduction is made possible in the following ways.

a. Savings from Remote Work

Employees can continue to use the company phone system while working remotely by switching to VoIP. This is made possible by a broad number of VoIP phone capabilities; including those offered by VoIP phones but not by traditional phones, such as call waiting, auto-attendant, instant video calling, conference calling, and others.

A recent study by Global Workplace Analytics found that allowing employees to work from home 50% of the time can save a typical company $11,000 per person per year.

b. Extra Features Included Free of Charge

You’ll probably be the first to point out that traditional PBX systems offer remote working features like call transfer, group ringing, call queuing, and so forth. In essence, a typical PBX system does not come with these functions. Instead, they are extra features that you must purchase separately.

SIP phone service, in contrast, comes with many of these capabilities at no extra charge. There is no need to pay extra for any feature you believe would be beneficial to your company.

c. Manpower Repurposed

The auto attendant feature enables you to repurpose a secretary’s role if your company depends on them to answer phones and take messages at no extra cost. (A full-time internal secretary makes roughly $45K a year, which is not a small salary.)

2. Enhanced Usability

Aside from cost effectiveness, one of the main advantages of VoIP for business is accessibility. Making calls from any location is a clear benefit provided by cloud-based VoIP services. Also, you can place and receive calls for commercial purposes if you have a reliable data connection.

Additionally, you have the option of having missed calls forwarded to another person or having voicemails sent to you through email. One well-known advantage of VoIP is the ability to use a softphone app to take your business phone with you wherever you go.

3. Full Portability

A virtual number commonly referred to as a VoIP number, is totally transferable. Also, this implies that you can use the same number everywhere. Moreover, this is good news for folks who travel frequently. Even better, you can keep using the same VoIP number even if your company moves.

4. Greater Scalability

The scalability factor is something that attracts expanding organizations to VoIP for business. Although this is a VoIP feature that is frequently discussed; what does it actually mean? Every business owner would choose a phone system that expands along with their company, given the choice. With a VoIP system, you may avoid investing in costly hardware or a dedicated line as your business expands.

5. Clearer Voice Quality

When VoIP service was first launched, a significant disadvantage was its bad call quality. Calls used to drop for no apparent reason, the voice quality was quite low, and latency issues occurred a lot. Today, with a fast and stable Internet connection, the voice quality on VoIP is great. Besides this, VoIP calls tend to be crisp and clearer – resulting in complete satisfaction. Also, there is no lagging, latency, or call dropping.

Also, you can check: Why NEAR Protocol Is Down 11% Today.